SERVICE TERMS AND CONDITIONS

Please read the terms below carefully. When you are happy to proceed, please

sign the eSign Acceptance box on the previous page.

1. Introduction

These are our companies Terms and & Conditions.They tell you:

● The rules for using our services

● What you can expect from TT SAFE GAS

● Your rights and responsibilities

2. When These Terms Apply

Please ensure you read these terms before using our services. By using our services,

you are agreeing to these terms.

The latest version always applies, and we’ll usually only make updates when we offer a

new service, change how we provide a service, or have to comply with a new legal

requirement.

3. What Do We Mean by “Services”?

Anything offered by TT SAFE GAS, across all the trades we cover (Plumbing, Heating,

Drains, Bathrooms, Kitchens, Emergencies and Commercial):

● Enquiries

● Estimates

● Project Work

● Installations

● Repairs

● Emergency Call Outs

● Servicing

● Guarantees

4. Terminology

For the purpose of these terms & conditions the following words have the following

meanings:

● “Us/We/Our/TTSG” refers to TT SAFE GAS Plumbing and Heating.

● “You” refers to you: the customer (the person or organisation for whom we agree

to carry out work and/or supply or materials).

● “Tradesperson/tradespeople” refers to the representative(s) appointed by TT

SAFE GAS to carry out work.

We reserve the right to refuse or decline to undertake any work. We reserve the right, at

our absolute discretion, to designate the tradesperson/tradespeople who will represent

us.

5. Hourly Rate Work

The total charge to you will consist of the cost(s) of:

● Labour (the amount of time spent by the tradesperson carrying out work)

including all reasonable time spent in obtaining non-stocked materials, charged

in accordance with our current hourly rates.

● Materials supplied by us (not exceeding the trade purchase price of materials +

handling charge)

6. Fixed Price Work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive

of labour & materials, and will be within 10% over the equivalent total hourly rate cost.

Where a written estimate has been supplied to you, the total charge outlined in the

estimate should not exceed the actual time taken by more than 20%, but may be

revised in the following circumstances:

● If, after submission of the estimate, you instruct us (in writing or verbally) to carry

out additional work not referred to in the estimate.

● If, after submission of the estimate, there is an increase in the price of materials.

● If, after submission of the estimate, it is discovered that further work needs to be

carried out which were not anticipated when the estimate was prepared.

● If, after submission of the estimate, it is discovered that there was a manifest

error when the estimate was prepared.

We will not be under any obligation to provide an estimate to you and will only be bound

by estimates given in writing to you and signed by an authorised representative. We will

not be bound by any estimates given orally or in which manifest errors occur.

7. Offers & Incentives

On an ongoing basis, at our discretion, we promote a selection of offers and incentives,

these will be clearly defined including any specific terms & conditions. Offers and

incentives may only be used in conjunction with each other at our discretion.

This includes computer aided design (CAD) conceptual artwork for bathrooms.

8. Invoices & Payment

Upon your agreement for us to carry out estimated or PreBooked work, a deposit

payment of at least 40% of the total is payable immediately. We reserve the right to

request full payment in advance at our discretion.

Upon completion of work you will be invoiced, for which payment is due on receipt. TT

Safe Gas reserves the right to accrue and charge interest on any part of an invoice

which remains unpaid at a rate of 4% over the base rate until payment is received by us

in full.

You accept sole liability to make payment in full, unless you disclose when initially

instructing us, to carry out work and/or supply materials that you are acting on behalf of

a third party.

9. Timekeeping

Where the date and/or time for work to be carried out is agreed, we will use reasonable

endeavour to ensure that the tradesperson attends accordingly. We accept no liability in

respect of the non-attendance or late-attendance on site of the tradesperson, or for the

late or non-delivery of materials.

We will not be liable for any delay, or for the consequences of any delay, in performing

any of our obligations if such delay is due to any cause beyond our reasonable control,

and we will be entitled to a reasonable extension of the time for performing such

obligations.

10. Cancellation

If you need to cancel (or rearrange) your booking, you must notify us (preferably by

telephone) by the end of the working day before the scheduled booking. Cancellations

made further in advance should also be made by telephone, and you should request

written confirmation from us, so that you are not liable to be charged.

If you cancel your instructions more immediately prior to work being carried out, or

materials being supplied, you will be liable for the cost of any time and materials

incurred by us, together with the profit that would have been made by us, in accordance

with the original instructions.

11. Satisfaction

TT Safe Gas are committed to providing professional, top quality service to every

customer. If, after we have carried out the work, you are not wholly satisfied with our

service(s) you must provide us with written notice within 12 months. You must allow us,

and our insurers, the opportunity to both inspect and carry out remedial work where

appropriate. If you fail to notify us, as outlined above, then we will not be liable in

respect of any defects in the work carried out.

12. Guarantee

For your peace of mind, we provide a 12 month guarantee on labour carried out by a TT

Safe Gas tradesperson, in respect of faulty workmanship only. This is active from the

date of completion of work, in addition to any manufacturer’s warranty/warranties.

The guarantee will become null & void if the work/appliance completed/supplied by us

is:

● Subject to misuse or negligence.

● Repaired, modified or tampered with by anyone other than a TT Safe Gas

tradesperson. We will accept no liability for, or guarantee suitability, materials

supplied by you & will accept no liability for any consequential damage or fault.

We will not guarantee any work in respect of:

● Blockages in waste or drainage systems.

● Any work undertaken on instruction from you and against the written or verbal

advice of the tradesperson.

Work is only guaranteed in respect of work directly undertaken by us and with full

payment having been made. Any non-related faults arising from recommended work

which has not been undertaken by us will not be guaranteed.

Where we agree to carry out work on installations of inferior quality (or over 10 years

old) no warranty is given in respect of such work and we accept no liability in respect of

the effectiveness of such work or otherwise. Subject to misuse or negligence.

● Repaired, modified or tampered with by anyone other than a TT Safe Gas

tradesperson. We will accept no liability for, or guarantee suitability, materials

supplied by you & will accept no liability for any consequential damage or fault.

We will not guarantee any work in respect of:

● Blockages in waste or drainage systems.

● Any work undertaken on instruction from you and against the written or verbal

advice of the tradesperson.

Work is only guaranteed in respect of work directly undertaken by us and with full

payment having been made. Any non-related faults arising from recommended work

which has not been undertaken by us will not be guaranteed.

Where we agree to carry out work on installations of inferior quality (or over 10 years

old) no warranty is given in respect of such work and we accept no liability in respect of

the effectiveness of such work or otherwise.

13. Liability

We will only be liable for rectifying our own guaranteed work, and will not be held

responsible for any ensuing damage or claims resulting from other work overlooked or

subsequently requested and not undertaken at the time.

We will not be held liable or responsible for any damage or defect resulting from work

not fully guaranteed, or where recommended work has not been carried out. Work will

not carry a guarantee where you have been notified by the tradesperson either verbally

or indicated in ticked boxes or in our comments/recommendations.

We shall not be held liable for any delay, or consequences of any delay, in performing

our obligations if such a delay is due to any cause beyond our reasonable control and

we shall be entitled to reasonable time extensions.

We will be entitled to fully recover the costs or damages from any tradesperson whose

negligence or faulty workmanship makes us liable to pay for those damages or

rectification of work.

You will be solely liable for any hazardous situation in respect of the Gas Safe

Regulations or any Gas Warning Notice issued by a tradesperson. Our tradespeople

operate under their own individual Gas Safe Registration and, as such, are solely

responsible for any gas related work and subsequent liability.

14. Title to Goods

Goods supplied and delivered by us to you, or your premises, shall remain our property

until paid for by you in full. Whilst goods remain our property we have the absolute

authority to:

● Retake, sell or otherwise deal with or dispose of all or any part of these goods.

● Enter any premises, at any time and without notice, in which goods or any part

thereof is installed, stored or kept, or is reasonably believed so to be.

● Seek a court injunction to prevent you from selling, transferring or otherwise

disposing of such goods.

The risk in such goods will pass to you on delivery to you. You must insure them at

replacement value, and if asked you must produce evidence that they are properly

insured.

15. Promotional Marketing

By hiring TT SAFE GAS for plumbing and heating services, you grant TT SAFE GAS

permission to take and use photos or videos of the work done in your property for

promotional purposes on our media platforms, including but not limited to our website,

social media accounts, and marketing materials.

If you do not wish to have photos or videos of the work done in your property used by

TT SAFE GAS, please inform us in writing prior to the start of the project.

By hiring TT SAFE GAS for plumbing and heating services, you agree to these terms

and conditions.

16. General

These terms and conditions may not be released, discharged, supplemented,

interpreted, varied or modified in any manner except by an instrument in writing signed

by a duly authorised representative and you. Our terms and conditions will prevail over

any terms and conditions used by you or contained, set out or referred to in any

documentation sent to us by you. By entering into a contract with us you agree

irrevocably to waive the application of any of these terms and conditions.

These terms and conditions, and all contracts awarded between us and you, shall be

governed and construed in accordance with English law and shall be subject to the

exclusive jurisdiction of the English law.